Privacy Policy

Effective Date: 1 January 2025

At Sacred Ember, accessible from https://www.sacredember.me, we are committed toprotecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1.DEFINITIONS:

  • Service: The Sacred Ember website https://www.sacredember.me and associatedservices.

  • Personal Data: Data about a living individual who can be identified from that data.

  • Usage Data: Data collected automatically when users interact with our Service (e.g.,page visits, browser type).

  • Cookies: Small pieces of data stored on a user’s device.

  • Data Controller: The entity responsible for determining how personal data is processed (Sacred Ember).

  • Data Processor: Third-party services that process personal data on our behalf (e.g., Kartra, Squarespace, CheckoutJoy).

  • Data Subject: Any living individual who interacts with our Service and whose personal data is collected.

2. INFORMATION WE COLLECT:

We may collect the following types of personal data:

  • First and Last Name

  • Email Address

  • Phone Number

  • Payment Information (processed via third-party providers)

  • Usage Data (IP address, browser type, pages visited, session duration)

  • Cookies and Tracking Data

Data is collected through forms, purchases, subscriptions, cookies, and other interactions with our Service.

3. HOW WE USE YOUR INFORMATION:

We use your information for the following purposes:

  • To provide and deliver services, including courses and consultations.

  • To send updates, marketing messages, and important service communications.

  • To improve user experience on our website.

  • To analyze website usage and performance.

  • To process payments securely via third-party providers.

  • To comply with legal obligations.

4. LEGAL BASIS FOR PROCESSING PERSONAL DATA (GDPR&POPIA):

We process your personal data under the following legal bases:

  • Contractual necessity (providing our services).

  • User consent (for marketing communications, cookies).

  • Legitimate interest (security, fraud prevention).

  • Compliance with legal obligations (data protection laws)

5. DATA RETENTION:

We retain your data for as long as necessary to fulfill the purposes outlined in this PrivacyPolicy, unless a longer retention period is required by law.

  • Personal data is retained for service and legal compliance.

  • Marketing data is retained until you opt out.

  • Usage data is retained for analytics but anonymized where possible.

6. THIRD-PARTY SERVICES:

We work with third-party service providers who process personal data on our behalf:

  • Kartra (kartra.com) – Email marketing, course delivery.

  • CheckoutJoy (checkoutjoy.com) – Payment processing.

  • Squarespace (squarespace.com) – Website hosting, analytics, tracking.

These providers have their own privacy policies governing their data processing practices.

7. DATA TRANSFERS & INTERNATIONAL COMPLIANCE:

If you are located outside of South Africa, your personal data may be transferred to countries with different data protection laws. We ensure that adequate safeguards are inplace for these transfers.

8. DISCLOSURE OF DATA:

Your data may be disclosed under the following circumstances:

  • Legal compliance (court orders, legal processes).

  • Fraud prevention (protecting against unauthorized transactions).

  • Business transfers (if Sacred Ember merges, sells, or restructures).

9. COOKIES & TRACKING TECHNOLOGIES:

We use cookies and tracking technologies for:

  • Session management (maintaining your login state).

  • Preferences (storing language and other settings).

  • Security (detecting suspicious activity).

  • Analytics (monitoring website performance, user behavior).

You can adjust your browser settings to disable cookies, but this may impact functionality.

10. YOUR RIGHTS (GDPR&POPIA):

You have the following rights regarding your personal data:

  • Access: Request details of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal obligations.

  • Objection: Object to data processing under certain circumstances.

  • Restriction: Request to limit how we process your data.

  • Data portability: Receive your data in a structured, portable format.

  • Withdraw consent: Opt-out of marketing communications at any time.

To exercise these rights, email info@sacredember.me.

11. SECURITY OF YOUR DATA:

We take reasonable security measures to protect your data, but no method oftransmission over the internet is 100% secure. Data is stored securely through our third-party providers (Kartra, CheckoutJoy, Squarespace).

12. CHILDREN’S PRIVACY:

Our services are not intended for individuals under 18. We do not knowingly collect datafrom minors. If we become aware of such data, we will delete it.

13. DO NOT TRACK (DNT) SIGNALS:

We do not respond to Do Not Track (DNT) signals in browsers. Users can manage trackingpreferences through their browser settings.

14. CONTACT US:

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@sacredember.me

Website: https://www.sacredember.me

15. UPDATES TO THIS PRIVACY POLICY:

We may update this Privacy Policy as needed. Changes will be posted on this page, and your continued use of our Service constitutes acceptance of the updated terms.

Last updated: 1 January 2025